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Job Summary: Culligan International is currently seeking a customer-service oriented individual to act as service manager at its local branch office. The service manager supervises all personnel in the field operations department and ensures that all customer needs are met with a level of customer service that exceeds expectations by coordinating schedules for service orders with field techs. Essential Job Duties: • Recruiting, hiring and training employees. • Performing daily reviews to verify that service orders are complete. • Enforcing company regulations, standards, and protocols, such as the company uniform and safety procedures. • Collecting and processing time cards and other documents related to payroll. • Creating dynamic schedules for vehicle maintenance, workers, and service orders. • Monitoring and controlling the use of overtime and temporary labor. • Spending at least 5% of management time in the field for quality-control purposes.
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